Frequently Asked Questions


Can I cancle or change my order?

In most cases your package is prepared for shipment immediately and cannot be changed or canceled, but we will try to assist you whenever possible, please contact us immediately at

How will I know Nempire received my order?

Once you place in an order with, we will provide you with a confirmation number and you will receive an Order Confirmation Email to confirm that your order is being processed.

Can I order or ship Nempire products outside of the United States or Canada? is not currently accepting orders with billing or shipping addresses outside of the United States and Canada. Please contact us at if you have any questions about online orders outside of the United States and Canada.

What forms of payments are accepted? is currently accepting orders using Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Is my order total in American Dollar?

Yes, all prices are displayed in American Dollars.

What is the cost for Shipping?

Shipping and Handling Fee: $0

Will I be charged a conversion fee from my bank or credit card company?

Conversion fees differ depending upon your bank and credit card company. Please contact your bank directly with question regarding conversion fees.